Social Media Manager

Lead and scale CS Groups' social media operations — manage a team of specialists, own strategy for 20+ active clients, and drive measurable growth across 8 platforms.

CS Groups is looking for an experienced Social Media Manager to lead our social media team and take full ownership of strategy, execution, and performance across all client accounts. This is a leadership role — you will manage a team of Social Media Specialists, set the content and campaign direction for 20+ active clients, and be directly accountable for growth outcomes and client retention.

If you are someone who has already handled multi-client social media management, understands how to build and lead a team, and knows how to combine organic content strategy with paid media to deliver real results — this role is built for you.

Key performance indicators

• Client retention rate — ensuring satisfaction and long-term relationships across all managed accounts.
• Team productivity and delivery quality — all specialists meeting their content and reporting deadlines.
• Organic engagement growth across client portfolios — month-on-month improvement.
• Paid campaign performance (Meta Ads) — CPL, ROAS, and lead volume targets.
• Onboarding turnaround — new clients set up and live within the agreed SLA.
• Monthly performance reports delivered accurately and on time for all client accounts.

What you'll do

Team Leadership

• Manage and mentor a team of Social Media Specialists — assign accounts, review work, provide feedback, and support performance.
• Conduct weekly team check-ins to review content pipelines, flag risks, and resolve blockers.
• Set internal quality standards for content, reporting, and client communication.
• Identify training needs and upskill team members on new platforms, AI tools, and ad formats.

Client Strategy & Delivery

• Own the overall social media strategy for each client — platform selection, content themes, posting frequency, and ad strategy.
• Lead new client onboarding — strategy workshops, platform audits, and content calendar setup.
• Conduct quarterly strategy reviews with key clients and report on account growth.
• Handle escalations professionally and ensure client expectations are consistently met.

Organic & Paid Oversight

• Oversee content calendars for all active clients — ensure brand alignment, platform-specific formats, and timely delivery.
• Review and approve Meta Ads campaigns set up by specialists — targeting, creatives, budgets, and bid strategies.
• Monitor campaign performance dashboards and guide team on optimisation decisions.
• Stay ahead of platform algorithm changes and industry trends — brief the team on what to adopt.

Reporting & Analytics

• Review monthly performance reports before client submission — ensure data accuracy and actionable commentary.
• Present consolidated portfolio performance to leadership on a monthly basis.
• Identify underperforming accounts and implement corrective strategies proactively.

Growth path

High performers in this role have a clear path to:

1. Senior Social Media Manager — overseeing a larger team and higher-value client portfolio.
2. Head of Social Media — leading the entire social function with full P&L visibility and business development involvement.

About CS Groups

CS Groups is a fast-growing digital marketing and business consultation agency based in Patna. We serve 20+ active clients across industries — delivering Social Media Management, Meta Ads, SEO, Branding, and Digital Strategy. Our team runs on creativity, accountability, and a genuine passion for client growth. We use AI tools, smart automation, and data-driven decision-making to stay ahead — and we're looking for a Social Media Manager who can help us scale this operation.

How to apply

1. Visit our careers portal — Go to career.csgroups.in and open the Social Media Manager listing.
2. Create your account or sign in — Click Sign in to apply. New applicants can create a free CS Groups account in under a minute. Your profile saves your details for all future applications.
3. Fill the application form — Complete your name, contact details, and a short cover note explaining your interest and relevant experience.
4. Submit your application — Hit Apply now. You'll receive an email confirmation instantly.
5. Screening & interview — Shortlisted candidates will be contacted within 2–3 working days for a screening call and interview.
6. Offer & onboarding — Successful candidates receive a formal offer letter and a warm onboarding into the CS Groups family.